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#1
Blue Screen Memory Dump Error
I’m hoping someone can help me here, I’m having some issues with my brand new computer since doing a windows 7 update. The machine orginally came with Windows Vista Premium Home addition & 4G of Ram , Right of the box I decided to upgrade the ram to 8G and and do the windows 7 upgrade.
Immediately after doing the windows 7 Upgrade I started getting the blue screen and memory dump errors along with the failed update 604 errors. I called Microsoft and they told me that I had take 4G out of the machine because they were finding that machines with more than 4G of ram when they ran the Windows 7 Upgrade was a problem. After hours on the phone with Microsoft and no resolution in site, and trying everything they said, the system had just gotten worse, it wouldn’t but up and was getting an error message that there was probably something wrong with recently installed hardware or software. I called the PC Manufacture Tech Support and they told me to take out the 4G I had put in the machine and put the orginal 4G it came with back in. I did that and volia the computer booted. At that point they had me reinstall Vista Home Premium 64bit and then once that was reinstalled had me do the Windows 7 Upgrade. I ran the machine like that for several hours and it worked beatuifully with no problems at all.
I then decided to try putting the other memory back in, thinking perhaps I hadn’t had it seated right or something. Once I put the 8G of Corsair memory back into the machine which is 4 x2G it instantly starts getting the blue screen memory dumps again. But I’m wondering if there is actually something wrong with the memory or if it is something else.
This is the message I get from Windows on reboot:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8000287D105
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\110609-22947-01.dmp
C:\Users\Pandora\AppData\Local\Temp\WER-41121-0.sysdata.xml
I have the Minidump file and another from an hour before when it did the exact same bluescreen error but I don’t know how to open them or attach them. If someone can tell me how do to that any help would be greatly appreciated. I’m a pretty computer savey girl but this is way beyond my means, please don’t be afraid to talk to me like I am 5-years-old and give me detailed step by step instructions, I sure won’t be offended.
Last edited by hispandora; 06 Nov 2009 at 06:48. Reason: I'm a girl! I'm OCD and my post didn't look pretty!